Refund policy
CLEARANCE/SALE ITEMS
All clearance and sale items are
final sale.
No returns or exchanges
IS THE RETURN POLICY EXTENDED FOR THE HOLIDAYS?
Yes, it is! As of November 15, 2024, we are extending our Return Policy to 2-weeks after the Holidays. All returns must be back to WERK by JANUARY 15TH, 2025. Items must be in original condition with original tags attached. If original tags are not attached or items received after January 15h, your exchange/return will be refused. Items marked for Clearance can not be returned.
ALL ITEMS MARKED CLEARANCE CAN NOT BE RETURNED
ORDERS WITH OUT-OF-STOCK ITEMS
Items may go in stock during checkout. In the event this occurs, you will be notified and refunded for the item(s) that are no longer available.
I WAS SENT THE WRONG ITEM; HOW DO I GET THE RIGHT ONE?
Please notify our customer service team by emailing info@werkdancewear.com with a photo of the incorrect item you received. They will respond within 1-2 business days to take care of you!
MY PACKAGE CONFIRMS AS DELIVERED BUT IT NEVER ARRIVED.
Due to an increase in fraudulent claims, Werk Dancewear is not liable for any lost or stolen packages that have confirmed delivery via tracking number. If you believe there was a delivery mistake with your order, please file a claim with the shipping service.
Regular Return Policy
Due to our 40% Off Sale - all items are FINAL SALE. Any item bought at a sale price of 40% or more is not eligible for a return or exchange and is FINAL SALE.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Store Credit
Store Credit must be used within 3 months of the issue date.